Terms and Conditions

CUSTOMER INFORMATION

As a Customer you are bound by the below Terms and Conditions and any purchases of products from the website kinnellandposch.co.nz constitutes your agreement to follow these Terms and Conditions. Please take time to review our Terms and Conditions.

OUR COLLECTIONS

Kinnell & Posch Limited only showcases its items online. We do not have a showroom where you can view the items in our collections. If you have any questions please contact us. One of our consultants will be pleased to help and advise you.

All items are subject to availability.

PRICING

All prices on our website are in NZ dollars and include GST. Prices are subject to change.

ORDERING

Our collections can be configured in multiple ways so to ensure you achieve the right solution for your needs, we only accept orders by telephone or by email. 

PAYMENT

Payment is made via bank transfer only. Our bank details with payment instructions will be printed onto your invoice. If item is in stock we require payment in full. If item is not in stock, we require a 50% deposit with the balance of payment to be settled before shipping from our local storage facility to you.

SHIPPING

We deliver nationwide. If your furniture arrives damaged or in poor condition, please contact us upon your delivery so we can assist you with our returns policy and process.

SHIPPING COSTS

Shipping costs are clearly stated on all quotes and vary depending on the size of your order and where your order is being delivered to.

DELIVERY TIME

For items which are in stock where cushioning is not required, dispatch happens immediately. Where cushioning is required, our normal delivery time is 4 weeks. For any furniture items not in stock, normal delivery time is 12 weeks (whether cushioning is required or not).

ASSEMBLY

Most of our items require assembly. We recommend items to be shipped flat-packed to mitigate against the risk of damage while being shipped to you. Follow the simple assembly instructions and if necessary, our professional team can help you so you can be sure that your new item is assembled correctly.

RETURNS AND EXCHANGE POLICY

We hope you fall in love with the quality and craftmanship of your new purchase. However you are entitled to return or exchange  your purchase. Please contact us to arrange any returns or exchanges.

Returns or exchanges are subject to the following conditions:

  • All items must be returned in its original packaging within 15 days, unused and in a sellable condition.
  • Except where there is a confirmed product fault, freight and associated costs of all product exchanges or returns will be met by the customer. In the instance where there is a confirmed product fault, Kinnell & Posch Limited will reimburse the freight costs based upon sighting a supplied invoice from a third-party freight company;
  • A copy of your receipt of purchase must be included.

DAMAGED OR FAULTY ITEMS

If the item is faulty, not of acceptable quality or does not perform the function for which it is designed, Kinnell & Posch Limited will meet its obligations under the Consumer Guarantees Act 1993. 

However, we do request the right for our team to first assess your product before any resolution can be considered. Please contact info@kinnellandposch.co.nz  to forward all relevant information and photos which will allow us to decide on the best course of action to deal with your claim.

Kinnell & Posch Limited is not obliged to accept the returns or offer a resolution for any products deemed to have been damaged through misuse or if the damage is a result of normal wear and tear. Please refer to our full Terms and Conditions.

KINNELL & POSCH 2-YEAR FURNITURE WARRANTY

Kinnell & Posch Limited offers a 2-year warranty for any manufacturing defects discovered in any teak products and assembly hardware and will replace or repair such defects for a period up to 2-years.

All timber used in Kinnell & Posch Limited’s products has been kiln dried prior to the manufacturing process. The benefit of kiln dried timber is that it is dried in a controlled environment resulting in a higher quality end product which is less likely to distort, warp or bow.

SUNBRELLA® 5-YEAR WARRANTY

Kinnell & Posch Limited only uses Sunbrella® fabric on its cushion systems which comes with a 5-year limited warranty to offer protection against colour fading from normal usage and exposure conditions.

EXCLUSIONS

Our warranties commence from the date of original purchase and are subject to the following exclusions:

  • Because timber is a natural material which varies in colour and grain orientation, it will weather when exposed to the elements. Checks, splits, cracks and colour change are all natural weathering processes, are to be expected and are not covered by warranty;
  • Where natural materials are used in manufacturing, minor variations will occur from piece to piece and such variations as a result of the nature of the goods are not considered defects under the warranty;
  • Defects or damage resulting from negligence, abuse or misuse, including (but not limited to) inadequate or improper maintenance, freeze damage, chemicals (including sunscreen), bird droppings, accidents or any use for which the product was not designed nor does it cover improper installation;
  •  Any after sale care products used on our products by our customers renders the warranty null void;
  • The warranty does not cover any products sold on sale, sold ex-showroom, products damaged in transportation or furniture used in commercial or non-residential use;
  • Foam and fillings will soften and change shape over time.

PRIVACY

The types of information we collect from you when you make an enquiry from our online store are your name, email address and phone number. Your orders/deliveries information will be saved.