Shipping

Kinnell & Posch delivers nationwide.

Our carriers follow strict Covid safety protocols when delivering furniture.

If your furniture arrives damaged or in poor condition, please contact us within 2 working days following receipt of delivery and we will assist you with our returns policy and process. 

Offshore delivery can be arranged. Please contact us regarding delivery outside of New Zealand.

Shipping costs

Shipping costs vary depending on the size of your order and where your order is being delivered to. Due to the global supply shock caused by the impact of Covid-19, shipping costs can change in the time between quoting on shipping and actual delivery. 
We use a range of carriers to ensure costs remain relatively competitive, offering the best possible value to our customers.

All our carriers are reputable, well established operators, all of which specialise in furniture delivery.

Delivery time

For items which are in stock where cushions are not required, dispatch happens immediately upon receipt of payment in full. Such orders are usually delivered within the next working day for the Auckland area, and within 7 working days for anywhere else in New Zealand.

Where the manufacturing of cushions is required, standard delivery time is 3-4 weeks anywhere in New Zealand.

Delays

Kinnell & Posch will not be liable for any delay in performing any of its obligations including where any delay is caused by factors beyond Kinnell & Posch's reasonable control.


Tracking

When orders are dispatched from our warehouse facility in Auckland, customers are sent a dispatch confirmation notification which contains a unique tracking number and tracking URL. Customers can use these to trace their deliveries.

Free shipping offers

Kinnell & Posch runs free shipping promotions. All free shipping promotions apply to mainland New Zealand only and to non-sale items only.